Frequently Asked Questions
Everything you need to know about your Lockin experience.
What kind of warranty comes with my Lockin device?
All Lockin electronic products come with a standard 12-month manufacturer's warranty that covers hardware defects and technical malfunctions.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for 1-2 day delivery.
What is your return policy for electronics?
We offer a 30-day return policy. Items must be in their original packaging, unopened, and with all security seals intact to qualify for a full refund.
Are batteries included with my purchase?
Most of our portable electronics include a rechargeable battery or a starter set of batteries. Please check the 'Technical Specifications' section on the product page for specific details.
Do you offer technical support for setup?
Yes, we provide 24/7 digital support through our help center and live chat to assist you with device pairing, firmware updates, and troubleshooting.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Affirm.